Exchange & Return Policy

Return Policy

What can I return?

We want to make your shopping experience delightful! Here's a quick guide to what can and can't be returned:

Items Not Eligible for Return:

  • All the Baby dresses & Customized Pre-Order Products: Since these are handcrafted just for you, they can't be returned.
  • Adult Sizes of All Products
  • Products with Additional Sleeves, Dupattas, or Personalization

Returnable Items:

  • All items, expect the ones mentioned above
  • Must have original packing, labels, and tags intact.
  • Should be unused and in a saleable condition.
  • Returns need to be initiated within 3 days from the delivery date.

Restocking Fees:

  • We do charge restocking fees for each returned item
  • Picked up by BABYPATTU: INR 199 per item
  • Sent by you: INR 99 per item

Orders Shipped but Not Accepted:

  • A restocking fee of INR 199 per item will be charged. 

How to return your items?

  • Contact us at support@babypattu.com with your order number and details of the return request.
  • Once approved, you will receive instructions on where to ship the item.
  • The customer is responsible for return shipping costs unless the item is defective or the error was on our part.
  • If your pincode doesn’t have a reverse pickup facility, you’ll need to send the products back to us at your own expense. Here’s the return address: BabyPattu International PVT Ltd, 6TH cross Bharathammitta, ,Pakala-517112,Tirupati Dist ,Andhra Pradesh ,India

When will I get my refund?

  • Once we receive your return, we'll carry out a quality check on the item(s).
  • Once the item passes our quality check, we'll process your refund to the original payment method.
  • There is a restocking fee for each returned item.
    INR 199 per item if BabyPattu picks it up
    INR 99 per item if you send it back yourself
  • If your order is shipped but not accepted, a restocking fee of INR 199 per item will be charged
  • Your refund may take up to 5-7 business days to show up in your Account/Card from where payment made.

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

Good to know:

  • Product measurements can vary by 1-2 inches since the method of taking measurements is variable
  • If body measurements are provided for customization then the outfit can be up to 2-3 inches more than body measurements for girls. Also the loosening can vary for each design.

Do you offer exchange of sizes?

The exchange option is not available for sizes. Please check the size chart before placing the order.

How can I cancel my order?

  • Pre-Order / Customized products can be cancelled only within 24 hours of placing the order
  • All other products can be cancelled until the order is shipped
  • Please email us at support@babypattu.com in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email